Carlini's Comments - BUSINESS

DOW DROPS 1,000 POINTS. CYBER WARFARE?

nospam@example.com (James Carlini) — Fri, 07 May 2010 09:52:34 -0500

Listening to the “experts” explain it off as a trading error yesterday – basically a “typo” – doesn’t wash. If you know anything about compliance, approving trades, and computer systems, blaming it on a single computer glitch is a stretch. A REAL stretch.

Continue reading "DOW DROPS 1,000 POINTS. CYBER WARFARE?"

BEAR MARKET? BULL MARKET? DONKEY MARKET!

nospam@example.com (James Carlini) — Thu, 01 Oct 2009 18:48:06 -0500

Many say we have “turned the corner” in the economy and the arguments rage from the Bulls and the Bears on Wall Street as they check their charts.

Continue reading "BEAR MARKET? BULL MARKET? DONKEY MARKET!"

CALL CENTER BEST PRACTICES: HEWITT and BANK OF AMERICA

nospam@example.com (James Carlini) — Fri, 24 Jul 2009 13:30:31 -0500

With all the talk about creating best practices in system designs, why are simple benefits hotlines and customer service centers so user unfriendly?

Continue reading "CALL CENTER BEST PRACTICES: HEWITT and BANK OF AMERICA"

BANK OF AMERICA: THE CHRYSLER OF BANKING

nospam@example.com (James Carlini) — Wed, 13 May 2009 18:56:28 -0500

How many people get at least a phone call a day from Bank of America? It’s funny how Bank of America has become a government-dependent network pest instead of a leading financial institution. It needs another $34 billion to keep afloat?

Continue reading "BANK OF AMERICA: THE CHRYSLER OF BANKING"

MAD MONEY: PEE WEE's PLAYHOUSE FOR QUICK PROFITS

nospam@example.com (James Carlini) — Sun, 15 Mar 2009 19:55:21 -0500

Finance is not comedy and when it becomes that, the last laugh is on you.

Cramer’s MAD MONEY is nothing more than a Sham Wow Show for the Stock Market.

Continue reading "MAD MONEY: PEE WEE's PLAYHOUSE FOR QUICK PROFITS"

MEDIA BIAS: WHERE DO YOU GET YOUR NEWS FROM?

nospam@example.com (James Carlini) — Wed, 11 Feb 2009 14:34:24 -0600

Sometimes the only way to avoid media bias is to turn the channel or drop the subscription.

Continue reading "MEDIA BIAS: WHERE DO YOU GET YOUR NEWS FROM?"

EVERYONE IS A SALESPERSON: 12 TIPS

nospam@example.com (James Carlini) — Wed, 21 Jan 2009 17:19:49 -0600

Everyone is a salesperson. If you can’t sell your ideas to your boss, you won’t get the budget to do projects. Very few universities have practical courses on how to buy and sell technology.

Continue reading "EVERYONE IS A SALESPERSON: 12 TIPS"

CUSTOMER SERVICE: THE NEW OXYMORON

nospam@example.com (James Carlini) — Wed, 17 Dec 2008 17:52:28 -0600

No matter where you go, good customer service is beginning to be as common as a nickel beer.

Continue reading "CUSTOMER SERVICE: THE NEW OXYMORON"

THE BAILOUT: IT"S A LIFEBOAT, NOT THE QUEEN MARY II

nospam@example.com (James Carlini) — Tue, 18 Nov 2008 14:55:36 -0600

“To quote Malcolm Forbes – Any fool can handle the helm in calm seas.”

In today’s continuing Perfect Storm of financial implosion, foreclosures and tightening credit, all the CEOs that bragged how they were going to drive up profits, make companies more efficient and create wealth for stockholders have missed the boat. They should be walking the plank and not be looking for a bailout to secure bonuses.

Continue reading "THE BAILOUT: IT"S A LIFEBOAT, NOT THE QUEEN MARY II"

NICHOLAS G. CARR: THE BIG SWITCH - LITTLE EXPERIENCE

nospam@example.com (James Carlini) — Thu, 18 Sep 2008 07:11:03 -0500

If you don’t understand that IT has become inextricably linked into the core business of most industries, then you don’t understand IT.

I had the opportunity last week to sit in on a traveling book presentation from Nicholas G. Carr. He’s a former Harvard Business Review editor.

Continue reading "NICHOLAS G. CARR: THE BIG SWITCH - LITTLE EXPERIENCE"

FINANCIAL COLLAPSE: STUDENT LOANS, HOSPITALS & CARS

nospam@example.com (James Carlini) — Wed, 09 Apr 2008 22:44:16 -0500

The lack of jobs for American citizens is reflected with this latest, multibillion-dollar financial collapse that reaffirms my economic observations. Many financial experts and economists have yet to connect the dots while analyzing financial indicators and determining why things are happening in the economy.

Continue reading "FINANCIAL COLLAPSE: STUDENT LOANS, HOSPITALS & CARS"

THE FRAMEWORK OF CONSUMER SPENDING

nospam@example.com (James Carlini) — Thu, 27 Mar 2008 07:30:59 -0500

The reason the economy is in a tailspin is because there are a growing number of beta consumers who can’t adhere to the same hierarchy of spending levels as Alpha consumers.
Continue reading "THE FRAMEWORK OF CONSUMER SPENDING"

PATTON ON CORPORATE LEADERSHIP

nospam@example.com (James Carlini) — Tue, 11 Mar 2008 17:40:59 -0500

While many business executives at some point in their career are told to read “Art of War” by Sun Tzu, what they should also be reading is George S. Patton’s approach to operational leadership and management of resources.

Continue reading "PATTON ON CORPORATE LEADERSHIP"

UNITED AIRLINES BAGGAGE CHARGES

nospam@example.com (James Carlini) — Fri, 08 Feb 2008 07:48:16 -0600

When was the last time you flew United Airlines and got good service?

On Tuesday and Wednesday, the Chicago Tribune wrote about United Airlines charging more than one bag as a way to make millions of dollars and prop up its bottom line. Which M.B.A. thought this up as a creative way to expand markets and also establish the gold standard for customer service?

Continue reading "UNITED AIRLINES BAGGAGE CHARGES"

NETWORK INFRASTRUCTURES & HOLIDAY PARTIES

nospam@example.com (James Carlini) — Fri, 14 Dec 2007 12:37:03 -0600

Where have all the people gone who actually know what they’re talking about?

After going to trade shows, conferences and cocktail parties afterward throughout the year, there’s a definite question about who really knows what they’re talking about and who’s actually clueless but trying to impress people by using buzzwords. It’s embarrassing to hear policymakers talk about network infrastructure when they don’t understand the terminology.

Continue reading "NETWORK INFRASTRUCTURES & HOLIDAY PARTIES"